At Gems Crest, we understand that purchasing fine jewelry is a meaningful investment, and we take great care to ensure that your order reaches you securely, safely, and on time. Our shipping process is designed to give you peace of mind, from the moment you place your order to the time it arrives at your doorstep.

📦 Order Processing

• All orders are carefully processed within 2–4 business days after payment has been confirmed.
• Each item goes through a final quality inspection to ensure it meets our standards before being shipped.
• For customized or engraved jewelry, additional processing time may be required. Customers will be notified of any extended timeframes in advance.

🌍 Delivery Timelines

• Domestic Shipping (within the country): Orders typically arrive within 3–7 business days after dispatch.
• International Shipping: Orders may take 7–15 business days depending on your location, customs procedures, and courier availability.
• Please note that delivery times are estimated and may vary during peak seasons, public holidays, or due to courier delays.

💰 Shipping Costs

• Standard shipping charges are applied at checkout based on your location.
• We occasionally offer free shipping promotions or free delivery on orders exceeding a certain amount.
• Any applicable shipping fees will be clearly displayed before finalizing your purchase.

🔎 Tracking Your Order

• Once your order has been dispatched, you will receive an email or WhatsApp notification containing your tracking number and courier details.
• You can track your package online from dispatch until safe delivery.
• Our support team is available if you need assistance with tracking or courier updates.

⚠️ Delays & Responsibilities

• While we do our best to ensure timely deliveries, Gems Crest cannot be held responsible for unexpected courier delays, customs clearance issues, or natural disruptions.
• If a delay occurs, our customer support team will assist you in resolving the matter with the courier service.

📦 Packaging & Security

• Every item is packaged with utmost care in secure, protective boxes to ensure your jewelry arrives in perfect condition.
• High-value orders may require signature upon delivery for added security.

📝 Important Notes

• Customers are responsible for providing accurate shipping details. Gems Crest will not be liable for packages delivered to incorrect addresses provided at checkout.
• International customers are responsible for any customs duties, taxes, or import charges as per their country’s regulations.