At Gems Crest, we value your trust and want you to feel completely confident when purchasing from us. Every piece of jewelry we sell is crafted with care and authenticity. However, if you are not fully satisfied with your purchase, we have a clear and fair Refund & Returns Policy to ensure your peace of mind.

📦 Eligibility for Returns

• Items may be returned within 7 days of delivery.
• Products must be in their original condition, unused, and returned in the original packaging with all certificates, tags, or accessories included.
• Proof of purchase (invoice or order number) is required.

🚫 Non-Returnable Items

• Custom-made, engraved, or personalized jewelry cannot be returned or refunded.
• Items showing signs of wear, damage, or alteration after delivery are not eligible for return.
• Sale, clearance, or promotional items may be final sale only, unless received damaged.

🔄 Exchange Policy

• If you’d like to exchange your item for another product of equal or greater value, we will be happy to assist.
• Additional charges may apply if the new product costs more than the returned item.

💰 Refund Process

• Once we receive and inspect your returned item, we will notify you regarding approval of your refund.
• Approved refunds will be processed within 7–10 business days through your original payment method.
• Shipping fees, customs duties, or taxes (if applicable) are non-refundable.

🚚 Return Shipping

• Customers are responsible for the return shipping costs unless the item was received damaged or incorrect.
• For your security, we recommend using a trackable shipping service or purchasing shipping insurance. Gems Crest will not be responsible for items lost in return transit.

⚠️ Damaged or Incorrect Items

• If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos of the product and packaging.
• We will arrange a replacement or full refund at no extra cost to you.

✨ At Gems Crest, customer satisfaction is our top priority. We stand by the authenticity and quality of every piece we sell, and our Refund & Returns Policy is designed to give you a safe, transparent, and trustworthy shopping experience.